Velocity Ops
Connecting…
Mention a brand, a situation (NDR, RTO, stuck, late, pending, delivered…), a period (today, yesterday, 3 days, week, month), COD/prepaid, a product, or an AWB/phone.
Orders per day
By current outcome · hover a bar for the breakdown
DeliveredIn progressNeeds attentionRTOCancelled
Shipments by status
Share of all shipments in range
Situations
What's happening, and what you can do about it. Click any row for full details and actions.
Brands
DP (delivery %) = delivered / (orders − cancelled) · RTO % = RTO / (delivered + RTO) · TAT = days from order to delivery
Couriers
“Stuck” = label printed 24h+ ago, not picked up · TAT = days from order to delivery
Geography
DP, RTO and TAT by where the parcel went · click a column to sort · click a row to see its orders
Products
DP (delivery %) = delivered / (orders − cancelled) · click a column to sort · click a product to see its orders
Playbook — what each situation means and which actions are available
Not possible via API
- A parcel that's already been picked up can't be cancelled — RTO is the only option.
- Courier re-assignment only works for “No courier” (pending) orders; once an AWB exists it must be cancelled first.
- Reattempts can't change pincode or city — only address line, landmark and phone.
- Weight discrepancies, wallet and invoices have no API — check them on the Velocity panel.